These terms and conditions of sale are concluded between: On the one hand, THE HARMONIST - a limited liability company with a capital of 10,000 euros, whose registered office is 36, avenue George V - 75008 PARIS, registered in the Paris Trade and Companies Register under number 522.821.230 RCS PARIS, hereinafter also referred to as "the seller", and managing the website of the House of Uzbekistan: www.maisonouzbek.com And, on the other hand, any natural or legal person wishing to make a purchase via the website www.maisonouzbek.com, hereinafter referred to as "the customer".   Any order placed on the website www.maisonouzbek.com.entraines the full and complete acceptance by the customer of these general conditions of sale, without exception or reservation, the customer expressly declaring to have read in detail these conditions.   Article 1 - Purpose   These general conditions of sale govern the sales by THE HARMONIST of any product sold on the website of the House of Uzbekistan: www.maisonouzbek.com   Before any order, the customer declares that the purchase by him of products on the website www.maisonouzbek.com is not directly related to his professional activity and is limited to strictly personal use. He also declares that he has full legal capacity, allowing him to commit himself under these general terms and conditions of sale.   The resale or distribution of products purchased on the www.maisonouzbek.com website is strictly prohibited.   For any request from a professional, it is advisable to contact the sales department of the House of Uzbekistan by telephone at.......................................................... or by email to the address........................................   The seller may modify its general terms and conditions of sale at any time in order to comply with any new regulations or to improve the use of its website. As a result, the applicable conditions will be those in force on the date of the order by the customer.   Article 2 - Products   The products presented on the website www.maisonouzbek.com have been made in Uzbekistan by prestigious artists or craftsmen, selected by the seller for the finesse and quality of their work. Most of these artists or craftsmen are presented on the site.   The seller undertakes to describe and present the products sold on its website with the greatest possible accuracy. However, it cannot be held responsible for a presentation of the products that does not allow the customer to visualize them in a complete or totally accurate manner (e.g. color appearing on the screen with differences with the color of the product etc.).   The customer has the possibility to obtain additional information by contacting the shop of the House of Uzbekistan at the following number........................................................................................... or by email at the following address:......   The sale of the products presented on the www.maisonouzbek.com website is intended for all customers residing in countries that fully authorize the entry of these products into their territory, the seller being under no obligation to provide the customer with any information or prior information in this respect.     Article 3. - Prices   The prices of the products presented on the website www.maisonouzbek.com are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated, and excluding processing and delivery costs.   Any change in the applicable VAT rate or exchange rate may be reflected in the prices of the products. Similarly, if one or more taxes or contributions are created or modified, upwards or downwards, this change may be reflected in the selling price of the items on the site and the sales documents.   The delivery costs are communicated to the customer with the summary of his order.   All orders, regardless of their origin, are payable in euros.   The seller reserves the right to modify its prices at any time, but the product will be invoiced based on the price list in force at the time of validation of the order and subject to its availability.   In case of an order to a country other than metropolitan France, the customer is an importer of the product concerned. Customs duties or other local taxes or import duties may be payable. These rights and sums do not belong to the seller and remain the responsibility and full responsibility of the customer, both in terms of declarations and payments to the competent authorities and bodies of the country concerned. The customer has an obligation to inquire about these aspects with the local authorities and must comply with the laws and regulations of the country in which he receives the products. Cross-border supplies may also be opened and inspected by customs authorities.   The seller undertakes to check its prices regularly. However, if an error occurs on the price of a product, the customer could either reconfirm the purchase of the product at the correct price or cancel his order.   The prices of the products are likely to vary between the website www.maisonouzbek.com and the shop of the House of Uzbekistan, the customer expressly accepting that no price difference can justify a claim for reimbursement from him, whether total or partial.   Article 4. - Order and validation   4.1. Maximum order amount   The maximum amount of an order placed by a customer (same name, same address) may not exceed 5,000 euros all taxes included (excluding delivery costs).   Similarly, in seven (7) days, a customer may not place more than three (3) orders for which the maximum cumulative amount may not exceed 10,000 euros all taxes included (excluding delivery charges).   4.2 Ordering via the Internet   The customer places his order via the Internet on the commercial site accessible from the website www.maisonouzbek.com. all the steps necessary for the sale are specified on the website, in accordance with the provisions of Article 1369-4 of the Civil Code.   The customer shall bear the cost of telecommunications when accessing the Internet and using the site.   Before the final confirmation of his order, the customer displays the details and characteristics of his order: products ordered and references, price, quantity to be delivered, date of the order, delivery costs, payment method chosen by the customer, withdrawal period... and has the possibility to correct any errors.     From the moment the customer has validated his order, the seller acknowledges receipt of the order without delay and by electronic means, it being specified that the acknowledgement of receipt of the order is in no way valid confirmation of the availability of the ordered product(s) or validation of the payment of the order. The sale will only be considered final after the seller has sent the customer the confirmation of the order, specifying the shipment of the items. Only the items shipped will be debited with the shipping costs.   Any request to cancel an order must be made either on the day of the order for an order validated before 11 am, or the next day before 11 am for an order validated after 11 am. This cancellation should be made directly to the customer service of the House of Uzbekistan by telephone at.......................................................... or by email at........................   The seller undertakes to honour orders received on its website only within the limits of available stocks of products. If the products are not available, the seller undertakes to inform the customer as soon as possible, and to cancel the order of this product and refund the price paid.   4.3. Refusal of order   The seller reserves the right not to record a payment, and not to confirm an order, for any legitimate reason, and in particular in the event of a supply problem or difficulty concerning the order received.   4.4. Validity of the sale   All the data provided online by customer (credit card number or other banking information) and the validation of the order and its payment will be worth proof of the transaction.   In the event of fraudulent use of his credit card, the customer is invited, as soon as this use is noted, to contact the seller's customer service by e-mail to the email address........................., providing him with a copy of his complaint for fraudulent use of his credit card.   Article 5. - Payment of payment   The fact of validating an order implies for the customer the obligation to pay the indicated price of the product.   Payment for purchases is made by credit card using the secure system...................................................   Article 6. - Retention of title clause   THE SELLER RETAINS OWNERSHIP OF THE PRODUCT SOLD UNTIL FULL AND EFFECTIVE PAYMENT OF THE PRICE IN PRINCIPAL AND ACCESSORIES.   THESE CONDITIONS DO NOT PREVENT THE TRANSFER TO THE CUSTOMER, FROM THE DELIVERY OF THE PRODUCT, THE RISKS OF LOSS AND DETERIORATION OF THE GOODS SUBJECT TO RESERVATION OF OWNERSHIP, AS WELL AS THE LIABILITY FOR ANY DAMAGE OR PREJUDICE THEY MAY CAUSE.   Article 7. - Right of withdrawal   In accordance with the provisions of Article L 121-21 of the Consumer Code, the customer has a withdrawal period of fourteen (14) days from the receipt of the ordered products to exercise his right of withdrawal, without having to justify his reasons or pay any penalties.   Returns must be made in their original condition, new, undamaged and complete (original packaging, accessories, instructions) to the following address: Maison de l’Ouzbékistan - 17, rue de Rivoli - 75004 PARIS, at the customer's expense.       Any damage suffered by the product may prevent the right of withdrawal, as the defective or damaged product is not returned or exchanged.   It is recommended to the customer, to avoid any loss or theft, that the product be sent back in registered colissimo.   Any valid retraction by the customer will be refunded by the seller to the customer of the price of the returned products as well as the initial shipping costs, within fifteen (15) days of receipt of the returned product.   Cases of exclusion from the consumer's right of withdrawal:   According to Article L 221-28 of the Consumer Code, the right of withdrawal may not be exercised, unless the parties have agreed otherwise, for contracts for the supply of goods made to the consumer's specifications or clearly personalized.   The customer's attention is therefore drawn to the fact that the right of withdrawal does not apply to sales of personalized products at his request.   Article 8. Shipping & Returns   8.1. Time limits   The products are delivered to the delivery address indicated by the customer during the ordering process, within the time indicated on the order confirmation page, or on average - after preparation of the order:   - 3 to 7 working days for delivery in Metropolitan France, - 3 to 9 working days for delivery within the European Union.   In the event of a delay in shipment, an email will be sent to the customer to inform him of a possible delay in the indicated delivery time.   If the delivery address provided by the customer is not valid and therefore leads to a return of the package for non-receipt at the address indicated, the cost of reshipping the package to the new address transmitted will be borne by the customer.   In the event of a delay of more than fifteen (15) days in relation to the delivery time indicated at the time of conclusion of the contract, the customer may cancel the order by registered letter with acknowledgement of receipt. The refund will be made within a maximum of 30 days of payment.   The seller cannot be held responsible for unpredictable delivery delays (strike, bad weather, other disruptions...) or due to the unavailability of the customer after several proposals for appointments by the carrier.   If the seller is unable to deliver the ordered product due to a sudden, even temporary, unavailability, he will inform the customer without delay, so that the latter can be refunded the price of the product already paid and unavailable.   8.2. Risks   Upon receipt of the goods, it is the customer's responsibility to check the condition of the packaging and the contents of the packages and to make reservations on the delivery note if the package appears to have been opened or damaged. The signature, without reservation, of the delivery note by the customer will imply acceptance of the latter, and the customer may no longer raise any dispute.       Notwithstanding the conditions of sale and the retention of title clause, the product travels - as soon as it is shipped or handed over to a carrier - at the customer's risk. The seller cannot under any circumstances be held responsible for any problem or anomaly occurring during transport, and the customer undertakes to take out any necessary insurance relating to the product during transport.   8.3. Shipping costs   The amount of delivery costs for each order is indicated on the order summary sent to the customer, before final validation by the latter. These costs depend on the weight of the package and the delivery destination.   Article 9 - Guarantees   9.1. Guarantee against hidden defects   The products offered by the seller are subject to the guarantee against hidden defects set out in articles 1641 of the Civil Code: "The seller is bound by the guarantee in respect of hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known them. »   9.2 Guarantee of conformity   The products offered are also subject to the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code: "The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation where the latter has been charged to him by the contract or has been carried out under his responsibility.”   9.3. Product return   Thus, in the event of delivery to the customer of a product that does not comply with the order or reveals a hidden defect, the customer may return the said product to Maison de l’Ouzbekistan - 17, rue de Rivoli - 75004 PARIS, by colissimo, within 30 days of the delivery of his order.   If the defect is proven and validated by the quality department, the customer may ask the seller:   *a new delivery respecting the order, *the repair of the defective product, *the exchange of the product for a similar product, *the cancellation of the order with refund of the price of the ordered product and any initial delivery and return costs.   In the latter case, the refund will be made within fifteen days of receipt by the seller of the returned product, by crediting the customer's bank account used to pay for the order.   Article 10. - Responsibility   The seller has an obligation of means.   Its liability can never be engaged in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract, or to a case of force majeure as defined by French case law, or to the consumer (Article L. 121-20-3 of the Consumer Code).         Similarly, the seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, a service interruption, an external intrusion or the presence of computer viruses.   Article 11. - Intellectual Property   The seller is the exclusive owner of the intellectual property rights on the products offered on the website www.maisonouzbek.com or in its shop located at 17 rue de Rivoli - 75004 PARIS, as well as on the trademarks, designs and models, and copyrights associated with the products, on the website www.maisonouzbek.com and all its elements, in particular on the visual and graphic identity, its design, its ergonomics, its functionalities, on the software, texts, animated or still images, sounds, know-how, drawings, graphics and on the names, acronyms, logos, or other signs that could be used, realized or used by the seller.   It is prohibited to use trademarks, images, designs or any other element on which the seller holds intellectual property rights.   Article 12. - Applicable law and disputes   These general terms and conditions of sale are subject to French law.   The parties have the right to use conventional mediation or any alternative dispute resolution method in the event of a dispute. The seller is responsible for the seizure of the mediator. The parties are free to refuse the solution proposed by the mediator.  

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